The best equipped Timeshare I have visited in the past 20 years.
Submitted by: Anonymous, Jockey Club
When you arrive at check-in, please make that request with the front desk representative. Rooms are assigned at check-in only. Happy Anniversary! Have a wonderful time.
Checking in was very quick, and the stay was absolutely wonderful. My last day, we packed and I was in a hurry to check out since I had to get to work the next day and unable to stay the extra day that we paid for the room. With too many items I totally forgot my camera bag that worth quite some money that I recently bought for my photography. Fortunately, I called and spoke to someone by the name of Wendy at Housekeeping and she was able to locate the item. This is what I call excellent and beyond compare customer service and excellent housekeeping that is honest and sincere. The housekeeper’s name was Roxanne. Thank you Roxanne, you are my savior and if you read this, may the Lord our God bless you abundantly for your kind and honest heart. You don’t know what this weekend photos mean to me…memories…if I didn’t forget this bag I wouldn’t have known how a wonderful person you are, this hotel should be proud to hire such an honest, loyal, and hardworking person like you. Your honestly deserved a promotion and is very much appreciated. Thank You for such a wonderful service…..we highly recommend you stay.
Thank you for your most recent stay with the Jockey Club. We are happy to hear that you had a fantastic time. I am delighted to learn that your camera bag was found and returned to you. We sincerely appreciate your kind comments about our staff. It is our goal to provide our guests with outstanding customer service and exceed their expecations. We definitely will pass your comments along to Roxanne as I am sure she will be proud to learn that you were so appreciative of her excellent customer service. Yes, we agree that we are lucky to have such a dedicated employee. Thanking you for taking the time to provide us with your feedback. We look forward to your next visit with us.